Unless otherwise agreed upon, all artwork produced by Uncommon Tag is owned by UT. If you wish to purchase the full rights to the artwork, please discuss this with us beforehand. By submitting artwork to us, you confirm that it is not copyrighted by any third party and that you have the necessary permissions for its use. In the event of copyright infringement or unauthorized use, you agree to indemnify and hold UT, along with its officers, employees, and members, harmless from any liability, damages, and attorney fees.

To ensure your complete satisfaction, we offer pre-production samples for a fee of $50 per decorated location. These samples are subject to standard turn time. If you decide to proceed with an order after receiving a sample, 50% of the sample fee will be credited towards your final order total.

We gladly accept various forms of payment, including cash, checks, PayPal, and credit cards (American Express, Discover, Master Card, Visa, and most debit cards). To ensure a smooth production process for your order, we kindly request that payment be made immediately upon approving your quote. By doing so, you can avoid any potential delays in receiving your order.

If your order has a specific deadline, please obtain written confirmation from our staff. While requesting a deadline does not guarantee its fulfillment, we will make every effort to accommodate your timeline. We prioritize our customers' needs and satisfaction above all else.

We define a drop-dead date as the day when your order needs to be completed and ready for shipping. However, we will only commit to a drop-dead date once we receive order confirmation from you. It is your responsibility to inform us of your garment selection, quantities, and deposit payment. Upon confirmation, we will establish the desired completion date and apply the drop-dead date accordingly.

We understand that there are occasions when orders require expedited processing. While we strive to fulfill rush orders, please note that rush charges apply to our production time only. We cannot guarantee the delivery time of the carrier. Nonetheless, we will do our utmost to accommodate your urgent requests, as your satisfaction is our top priority.

Within a 20-mile radius of Hutchinson, MN, we are delighted to offer free delivery. For areas outside of this radius, a shipping charge may apply. Please note that shipping costs are not included in estimates, quotes, or invoices unless specified. Additionally, it's important to keep in mind that shipping time is separate from the turnaround time. While we cannot guarantee exact delivery dates or timeliness once the shipment is with the carrier, we strive to ensure a smooth shipping experience. The estimated domestic UPS Ground shipping times from our facility are based on Zip Code 55350.

Please note that shipping costs are not included in estimates unless specified. Additionally, shipping time is separate from the turnaround time. Once the shipment is handed over to the carrier, we cannot guarantee exact delivery dates or timeliness. The estimated domestic UPS Ground shipping times from our facility are based on Zip Code 55350.

Please be aware that all items will be bulk packaged unless otherwise specified. If you require individual folding, tagging, bagging, or other packaging options, additional charges may apply.

If you require your order to be shipped to multiple locations, we are more than happy to accommodate this request. However, please inform us in advance to ensure a seamless process. Failure to do so may result in additional charges.

We highly encourage you to inspect the quantities and quality of the garments you receive from us promptly. Should you encounter any defects or issues with your order, please notify us within 48 hours of delivery. We value your satisfaction and will be more than willing to address any concerns within this timeframe.

In the event that you need to cancel an order, we understand that circumstances may arise. Refunds or returns will be assessed based on the status of the order, such as whether items have been ordered or printed. Please note that penalties and/or restocking charges may apply, with a minimum of 15% of your order.

While we strive for perfection, mistakes can occasionally happen. If we make a significant error in decorating your goods, we will rectify the situation at no additional cost. However, please note that refunds are not offered. We aim to keep misprints and defects well below 1% of all garments printed annually. In the rare event of misprints, we will not charge you for these items and may even include them in your order as a gesture of goodwill. We recommend ordering extra garments if precise quantities are essential, as misprints are inherent to the screen printing process.

In the event of mistakes or defects caused by the manufacturer or distributor, UT cannot be held responsible. We strive to maintain the highest standards, but occasional issues may arise that are beyond our control.

Occasionally, our vendors may experience stock shortages for specific styles or colors. In such cases, we can offer alternative products from other vendors or wait until the items are back in stock. However, please be aware that choosing to wait for replenished inventory may affect the turnaround time. If you opt for substitute garments, we will strive to maintain our typical turnaround time, unless those garments are also

At UT, we take pride in the quality of our decoration services. We strive to reproduce your graphic onto the garment or substrate with the utmost accuracy, quality, and consistency. We offer detailed mock-ups for your approval and even provide pre-production samples for your review. While we adhere to strict quality controls and procedures, we understand that end user satisfaction is subjective. Therefore, we cannot be held responsible for individual preferences or subjectivity.